Peoria Civic Center strives to provide an exceptional experience to patrons. The venue provides a full range of accommodations to ensure the safety, comfort and enjoyment for guests during their time in the facility.

For information about accessible seating or other special accommodations at the visit the Prairie Home Alliance Theater. website.

For all other accessibility questions, please contact our friendly Patron Services Representatives by filling out our convenient online form or by calling 816.421.7500.

All American SIgn Language Requests must be submitted two weeks prior to your performance.

EXCHANGES

Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds or credit if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Exchanges are available during the Season Member Presale. We recommend you complete all your desired changes early, as show producers may apply limitations to the quantity or timeline of exchange availability. Upgrade charges may apply. Tickets are subject to additional fees.

SEASON TICKET PRICE

Your season ticket price is based on your seat location and performance choice. Season ticket prices reflect the value of season show tickets presented by The American Theatre Guild including all discounts, user fees, handling, service charges and sales taxes where applicable. Seating is subject to availability. Dates, times, shows and artists are subject to change due to the nature of touring productions. All sales final, no refunds. Tickets are subject to additional fees.  

The price of each subscription seat reflects the face value of the tickets included in the package (inclusive of applicable season member discounts), $75.00 in processing fees, $20.00 in facility fees and 4% credit card service charge per seat. Diamond and Platinum Members pay a $40 premium seat fee. Diamond Membership includes a $30 donation to support Staging The Future program, which provides underserved community members access to live theatre and education opportunities. 

AUTOMATIC RENEWAL

Season members will be able to opt-in or opt-out of the automatic renewal program for the 2027/2028 season and beyond risk-free. A valid email address and credit card are required. If you decide to opt-out for any reason, your credit card will not be charged if you contact us prior to the date listed in your 2027/28 season announcement email. After that date, you'll be able to receive a full refund if your cancellation request is received within 30 days of the 2027/2028 season announcement date. 

STAGING THE FUTURE

 A $15 Staging the Future donation has been included with your Season Membership. If this was added by mistake, please contact us and we will be happy to issue a refund. Please allow 10 business days for us to process your $15 per seat contribution refund. Once the refund has been processed, it can take 7-10 business days for the refund to be applied on your banking statements. 

Staging the Future is a program created by The American Theatre Guild to foster passion, inspire creativity and empower underserved members of our communities through access to live theatre and educational opportunities. The program is funded by the generosity of our donors. Giving is now easier than ever: donate to Staging the Future online, or when you purchase tickets, or via Venmo mobile app at @STF-ATGuild.  
To learn more please visit https://americantheatreguild.com/staging-the-future/.  

SEASON MEMBER/ PACKAGE FEES:

The price of each subscription seat reflects the face value of the tickets included in the package (inclusive of applicable season member discounts), $75.00 in processing fees, $20.00 in facility fees and 4% credit card service charge per seat. Diamond and Platinum Members pay a $40 premium seat fee. Diamond Membership includes a $30 donation to support Staging The Future program, which provides underserved community members access to live theatre and education opportunities. 

ADDITIONAL TICKETS:

Subscriber additional tickets are all inclusive of ticket price, $5 per seat facility fee, and a $8 processing fee. Online tickets purchased will have an additional $4 per seat surcharge at purchase.

SINGLE TICKETS:

Tickets are all inclusive of ticket price, $5 per seat facility fee, and a 21% Ticketmaster service charge.

STAGING THE FUTURE DONATIONS:

A $15 Staging the Future donation has been included with your Season Membership. If this was added by mistake, please contact us and we will be happy to issue a refund. Please allow 10 business days for us to process your $15 per seat contribution refund. Once the refund has been processed, it can take 7-10 business days for the refund to be applied on your banking statements.

Staging the Future is a program created by The American Theatre Guild to foster passion, inspire creativity and empower underserved members of our communities through access to live theatre and educational opportunities. The program is funded by the generosity of our donors. Giving is now easier than ever:

Donate to Staging the Future online, or when you purchase tickets, or via Venmo mobile app at @STF-ATGuild.

To learn more please visit our Staging the Future website page.

QUESTIONS ON FEES OR HANDLING?
Contact us for any questions on fees, handling or service charges.

Subscription Terms & Conditions 

BENEFITS OF AUTOMATIC RENEWAL: 

+ Your seats are GUARANTEED for all season shows. 

+ First access to exclusive ADD ON SHOWS and exchanges. 

+ Payment Plan or Pay in Full option. 

+ Automatic renewal is easy and secure. 

NOTHING TO LOSE! 

• Peace of mind knowing your seats are secure year after year, all Subscribers will be automatically renewed each year. If you’re not interested in the upcoming season, you’ll be able to cancel up to 30 days after your first charge. 

• If you do not wish to be part of our Auto Renewal Program for the next renewal year, you will need to opt-out. Doing so will opt you out for all subsequent seasons. 

• If you have been opted out of Automatic Renewal, you can always opt back in for the next season by calling the Season Member Office or emailing patronservicesrep@americantheatreguild.org.  

• As a Subscriber, you will be automatically enrolled in Automatic Renewal every subsequent renewal year. 

• If you change your mind once the season is announced, contact us within 30 days of being charged and we’ll refund you in full and cancel your seats. 

HOW DOES IT WORK? 

1. Once a Subscriber is enrolled and opted-in Automatic Renewal, their season seats will be renewed for each upcoming Season. 

2. When the season is announced, we’ll charge your card (according to your selected payment plan or full payment) 7 days after the announcement. If you change your mind once the season is announced, contact us within 30 days of the 1st charge and we will issue a full refund. 

3. Subscribers that opt-out prior to the charge date or payment is declined, season seats will be put on reserve until the renewal deadline. 

4. As an Automatic Renewal Subscriber, you will receive a Save the Date email prior to the season announcement, letting you know when the season will be announced, confirming what card, and payment plan option you have designated for renewal. 

SIX (6) PART PAYMENT PLAN DETAILS 

When using our 6-part, no fee, no interest payment plan, your card will be charged based on the information below. 

1. Automatic Renewal Charge Date: Seven (7) days after the season is announced, the card on file will be charged 1/6th of the total amount due. An email notification will be sent to login and view your total due and update your credit card on file. 

2. May 15, 2026: The second 1/6th payment will be charged, and email notification will be sent. 

3. 15th of each subsequent month: The remaining 4 payments will be made on the following dates: 

• 3rd payment: June 15, 2026 

• 4th payment: July 15, 2026 

• 5th payment: August 17, 2026 

• 6th payment: September 15, 2026 

OPT-OUT DEADLINE 

The deadline to opt-out of Automatic Renewal for the 2026-27 Season is Tuesday, February 3, 2026. 

HOW TO OPT-OUT 

There are two ways to opt-out of Automatic Renewal for the upcoming season: 

1. Email patronservicesrep@americantheatreguild.org 

2. Call into our Season Member Office at 816.421.7500 Monday-Friday 10am-4pm