Accessibility

For information about accessible seating or other special accommodations at the Music Hall, visit the venue website.

For information about accessible seating or other special accommodations at the Kauffman Center, visit the venue website.

For all other accessibility questions, please contact our friendly Patron Services Representatives by using our convenient contact form or by calling 816.421.7500.

Upgrades & Exchanges

Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds or credit if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Exchanges are available during the Season Member Presale. Upgrade charges may apply. Tickets are subject to additional fees. 

There is a nine (9) ticket limit per account, billing address, or credit card. Orders that exceed this limit will be canceled without notice, including multiple orders with the same account, billing address, or credit card. All patrons, regardless of age, must have a ticket. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway In Kansas City Series. Doing so will constitute a breach of these Season Subscription Terms and Conditions. Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 

Terms & Conditions

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions and the full 2026/2027 PNC Broadway in Kansas City season offer details. Package prices and details will vary each season. By purchasing a Season Ticket Package, you agree to all such Terms and Conditions. If you cancel before the cutoff date from the email, you won’t be charged. After that date, you’ll get a full refund, provided that the request is made within the 30-day window.

Music Hall shows are presented by Broadway Across America; Kauffman Center shows are presented by The American Theatre Guild. Season Memberships, and all tickets and additional tickets purchased under any membership, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions and the American Theatre Guild Subscriber Terms and Conditions. By purchasing a Season Membership, you agree to such terms and conditions.  All patrons, regardless of age, must have a ticket. All sales are final, no refunds. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of the KC Broadway Series. Doing so will constitute a breach of these Season Subscription Terms and Conditions. Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 

SHOW ADVISORY

PNC Broadway in Kansas City offers a diverse selection of arts entertainment. Not all productions may be appropriate for all ages. Patrons are encouraged to familiarize themselves with shows offered to make informed decisions prior to purchasing tickets.

SAVINGS

*Savings were calculated from the 2024-2025 season by comparing the member ticket pricing (inclusive of all handling fees, facility fees, service charges, applicable taxes, and per seat premium subscription fees, if applicable) for OPENING Platinum price level versus day of-show individual ticket pricing when ordered by phone or internet (inclusive of all handling fees, facility fees, service charges, and applicable taxes) for previous performances at the  Kansas City Music Hall and Kauffman Center. 

SEASON TICKET PRICE

The price of each subscription seat reflects the face value of the tickets included in the package (inclusive of applicable season member discounts), $70.50 in processing fees, $28.50 in facility fees and 10.975% sales tax per seat.  Diamond and Platinum Seat Members pay a $25 Premium Seat Fee. Diamond members pay $30 donation to support Staging the Future program, which provides underserved community members access to live theatre and education opportunities. 

PACKAGE TOTAL: The price of each subscription seat reflects the face value of your tickets, $70.50 in processing fees, $28.75 (7-shows) or $32.75 (8-shows) in facility fees, and 10.975% sales tax per seat. 

The 7-Show package does not include SIX. Additional purchase is required.

AUTOMATIC RENEWAL

You will be automatically renewed each season into a full membership package. Package prices and details will vary each season. Your credit card will be charged the then-current subscription price annually or in installments (if you’re on a plan). You have 30 days from the date of the season announcement to cancel the renewal via the cancellation link in the email or in your online account or calling/emailing us. If you cancel before the charge date from the email, you won’t be charged. After that date, we’ll refund you if you make the request within the 30-day window. A valid credit card and email are required.

SEASON ADD-ON DISCLAIMER

The 7-Show package does not include SIX. Additional purchase is required. 

SIX is currently only available to purchase as an add-on to the PNC Broadway in Kansas City Season. Later this year, Season Members may exchange into another performance date and time of the same show. Upgrade charges may apply. Tickets are subject to additional fees. 

WAITLIST

Joining the waitlist for notification about the 2026/2027 season subscription going on sale does not guarantee access to purchase a season subscription package.

RENEWAL DEADLINE

If we are unable to automatically renew your season subscription for the 2026/2027 season, you must log in to your Broadway account and pay your renewal invoice no later than Friday, March 6, 2026 to keep your seats. Any requests for adjustments to the standard membership benefits or show offerings must be completed by Friday, March 6, 2026 and are limited to one request per season membership account per season. After the deadline, only the benefits associated with the season membership will be offered.

SAFE TICKET BUYING

Please note: BroadwayInKC.com, Ticketmaster.com, https://www.kauffmancenter.org/, and the Kansas City Music Hall Box Office are the only official sources for tickets to shows in the 2026/2027 Broadway in Kansas City Season. If you purchase tickets through another source, you may pay inflated prices, and your tickets will not be guaranteed. 

GROUPS

Tickets purchased through the Broadway Across America® Group Sales service, are subject to the  Group Sales Ticket Terms and Conditions. By purchasing tickets through the Broadway Across America® Group Sales service, you agree to such Terms and Conditions. 

Subject to availability. Discounts and ticket minimum vary per production, performance, and price level. Note - Group pricing is based on 10+ and includes all handling fees. 

SINGLE TICKETS

Due to the nature of live entertainment; dates, times, performers, and prices are subject to change. All patrons, regardless of age, must have a ticket. Tickets are subject to additional fees. There is a nine (9) ticket limit per account, billing address or credit card. Orders that exceed this limit will be canceled without notice, including multiple orders with the same account, billing address or credit card. No refunds or exchanges. 

Tickets purchased for individual shows for groups of nine or fewer guests are subject to the Broadway Across America® Standard Ticket Terms and Conditions. Tickets purchased as part of packages for larger groups are subject to Broadway Across America Group Sales Ticket Terms and Conditions. By purchasing a ticket from Broadway Across America, you agree to the applicable Terms and Conditions. 

TEXT MESSAGE OFFERS

American Theatre Guild (“ATG”) offers a text messaging program through which each participant may receive SMS or MMS text message alerts regarding offers and promotions. Opting in to receive text messages is NOT required to complete your purchase. If you wish to cancel your enrollment in text updates, reply “STOP” at any time. Messages will be sent periodically and only between 9:00 a.m. and 9:00 p.m. CT. The American Theatre Guild will not distribute information to any external parties. Standard messaging fees and data rates apply. 

Subscription Terms & Conditions 

SEASON MEMBER/PACKAGE FEES

The price of each subscription seat reflects the face value of the tickets included in the package (inclusive of applicable season member discounts), $75.00 in processing fees, $20.00 in facility fees and 4% credit card service charge per seat. Diamond and Platinum Members pay a $40 premium seat fee. Diamond Membership includes a $30 donation to support the Staging The Future program, which provides underserved community members access to live theatre and education opportunities. 

Staging the Future is a program created by The American Theatre Guild to foster passion, inspire creativity and empower underserved members of our communities through access to live theatre and educational opportunities. The program is funded by the generosity of our donors. Giving is now easier than ever:  

Donate to Staging the Future online, or when you purchase tickets, or via Venmo mobile app at @STF-ATGuild.  

To learn more please visit https://americantheatreguild.com/staging-the-future/.

PACKAGE TOTAL: The price of each subscription seat reflects the face value of your tickets, $70.50 in processing fees, $28.75 (7-shows) or $32.75 (8-shows) in facility fees, and 10.975% sales tax per seat. 

The 7-Show package does not include SIX. Additional purchase is required.

GROUP TICKETS:

Group Tickets are all inclusive of ticket price, $4.25 per seat facility fee, and $4 per seat Groups Processing Fee.

ADDITIONAL TICKETS: 

Subscriber additional tickets are all inclusive of ticket price, $4.25 per seat facility fee, and a $8 processing fee. Online tickets purchased will have an additional $4 per seat surcharge at purchase.

SINGLE TICKETS:

Kauffman Center: Tickets are all inclusive of ticket price, $8.50 per seat facility fee, and an $8 processing fee.

Music Hall:  Tickets are all inclusive of ticket price, $4 per seat facility fee, a 10.975% sales tax, and an 18% Ticketmaster service charge.

QUESTIONS ON FEES OR HANDLING?

Contact us for any questions on fees, handling or service charges.

SEASON MEMBER/PACKAGE FEES

The price of each subscription seat reflects the face value of the tickets included in the package (inclusive of applicable season member discounts), $75.00 in processing fees, $20.00 in facility fees and 4% credit card service charge per seat. Diamond and Platinum Members pay a $40 premium seat fee. Diamond Membership includes a $30 donation to support the Staging The Future program, which provides underserved community members access to live theatre and education opportunities. 

Staging the Future is a program created by The American Theatre Guild to foster passion, inspire creativity and empower underserved members of our communities through access to live theatre and educational opportunities. The program is funded by the generosity of our donors. Giving is now easier than ever:  

Donate to Staging the Future online, or when you purchase tickets, or via Venmo mobile app at @STF-ATGuild.  

To learn more please visit https://americantheatreguild.com/staging-the-future/.

GROUP TICKETS:

Group Tickets are all inclusive of ticket price, $4 per seat facility fee, a $4 per seat Groups Processing Fee, and 10.975% sales tax.

ADDITIONAL TICKETS: 

Subscriber additional tickets are all inclusive of ticket price, $4 per seat facility fee, and a $4 fee surcharge on online tickets purchased.

SINGLE TICKETS:

Tickets are all inclusive of ticket price, $4 per seat facility fee, a 10.975% sales tax, and an 18% Ticketmaster service charge.

QUESTIONS ON FEES OR HANDLING?

Contact us for any questions on fees, handling or service charges.