FAQs

• VIA BROADWAYKC APP 
  • FIRST TIME APP USERS -
    • Download the BroadwayKC App and create your account today!
      • ​​​​​​​​​​​​​​Apple App store users
      • Google Play store users
    • Click Sign Up and follow the prompts to create your app account. 
    • Once you have created your app account, please follow the steps below. 
  • REGISTERED APP USERS 
    • Log in to the app 
      • Use your PNC Broadway In Kansas City account login information to log in to your account 
      • Click Access Mobile Tickets 
      • Navigate to the show you will be attending and click on it 
      • Click 'View Ticket' 
      • The ticket either be scanned at this point at the venue, or, you may click "Add to Wallet" to download the ticket(s) to your Apple or Google Wallet. 

• VIA YOUR ONLINE ACCOUNT

  • Using your cellphone, scroll to the top of this screen and open the menu by clicking the three-bar icon on mobile. 

    • Tap on ‘Manage Tickets’ then scroll to your desired show. 

      • You can also reference Digital Ticketing How-To Video at the top of this page for further assistance. 

    • Once you are logged in, select the three-bar icon in the top left of the screen. 

    • From this screen – enter your email address and password. 

    • Tap on the person icon on the upper right corner. 

    • Click on the MEMBER LOGIN button 

    • From this menu - Click BROADWAY 

• TO DOWNLOAD YOUR TICKETS FROM YOUR ONLINE ACCOUNT 

  • Following the instruction above, log into your American Theatre Guild account and go to 'Manage Tickets', then scroll to your desire show. 

  • Tap on your seats under ‘My Tickets’ at the bottom of the screen. 

  • Tap ‘Add to [digital wallet]’ - this must be done for each ticket you wish to appear in your phone’s digital wallet. 

    • You can also reference Digital Ticketing How-To Video at the top of this page for further assistance. 

If you have problems viewing your tickets please call the Season Member Box Office at 816-421-7500 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

No, American Theatre Guild ticket do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your American Theatre Guild account (instructions under 'As a Season Member, How Do I Access and Download my Digital Tickets?" or reference the Digital Ticketing How-To Tutorial) 

No, the screen is too large, and the scanners are unable to scan those barcodes. 

1. TRANSFERRING TICKETS 

   1. From the top of this page - Click MEMBER LOGIN 

   2. Scroll to the top of the screen and select the person icon on the right. 

   3. From this screen – enter your email address and password. 

   4. Select ‘Manage Tickets’ then select your desired show. 

   5. Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.  

   6. Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them. 

   7. The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account. 

   8. The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone 
      (*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.) 

   9. Tickets you wish to transfer must be accepted no later than 48 hours prior to the scheduled performance. 
       

2. ACCEPTING TRANSFERRED TICKETS 

   1. Once the season member has successfully completed the transferring process, the recipient will receive an email letting them know that tickets have been sent to them. 

   2. Recipients need to click the link provided in the email to accept the transfer. They will be redirected to the American Theatre Guild’s account manager. 

   3. Recipients must create an American Theatre Guild account using the email that they received their ticket transfer on with a password of their choosing, or tickets will not successfully transfer. 

   4. Once the recipient creates an account, they will be able to access their transferred tickets via “Manage Tickets” and download them. 

   5. To download tickets, please reference the Digital Ticketing How-To Video at the top of this page.

Yes.  All patrons should enter at the same time using the tickets displayed via your American Theatre Guild account on Ticketmaster, Apple Wallet, or Google Wallet on your mobile device.  If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your American Theatre Guild account. PLEASE NOTE: Recipients must accept the transfer as soon as they receive the email notification or the invitation to accept the tickets may expire. The recipient of the tickets will need to create a American Theatre Guild account to receive the tickets (they do not need to purchase Season seats to create an account).

No. Tickets retrieved on your mobile device logged into your American Theatre Guild account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your American Theatre Guild Account on your mobile device to be scanned for entry at the theatre. 

If you are logged into your American Theatre Guild account on Ticketmaster and do not see your tickets, please contact us using our online form or via phone at 816-421-7500 in advance of your performance. If you are experiencing difficulties at the time of your performance, please stop by the Box office at the venue for assistance.  

Please visit the Box Office and they will assist you. 

Accessible seating can be purchased either online or by contacting the American Theatre Guild’s friendly Patron Services Representatives by using our online form or by calling 816-421-7500 anytime Monday-Friday, 10am-4pm CT.  

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. 

Yes, you can share this benefit with friends and family, however, the request must come from the account holder or designated person(s) on the account given permission by the account holder and notated in the Season Member's account. 

1. To buy tickets to the season add-on or additional tickets to a season show, first, log into your American Theatre Guild account and then click ‘Buy Tickets’. 

   LOGIN 

2. Click ‘Select’ for the event you want to purchase. A seating chart of the theatre will appear. 

3. At top left, you can add (+) or subtract (-) the number of seats you want to purchase. 

4. When you highlight a section of the theater, the available seats will appear. 

5. Select the seat(s) you want by clicking on them - this will put them in your shopping cart. 

6. Hit ‘Continue’ and Proceed to Checkout. 

7. If you want additional tickets, click ‘Continue Shopping’. 

8. Confirm your contact information, make changes if needed. Click ‘Continue’. 

9. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount. 

10. Accept the Terms and Conditions and click ‘Submit Order’. 

11. You will receive an email confirmation. Please be sure to confirm your order details.

When choosing season seats in the Donor Circle, your season membership price includes a $30.00 fee to support the Staging The Future program, which provides underserved community members access to live theatre and education opportunities. 

Season Members who join the Automatic Charge Renewal Program receive priority access and additional benefits, including: 

1. No invoice or call needed to renew your seats each year (no hassle!)

2. Be the FIRST to hear the new season announcement.

3. First access to select discounts and offers.

4. To opt into the Auto Renewal Program, simply contact the American Theatre Guild at 816-421-7500 anytime Monday-Friday, 10am-4pm CT or through a Contact Us Form

Only purchase of your previous seats are available at the time of Season Renewals. Once we have finalized the details of all the returning members and the season membership buying window has closed, then you will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.  

1. TWO WAYS TO EXCHANGE*: 

   1. By calling us at 816-421-7500 anytime Monday-Friday, 10am-4pm CT. 

      1. *Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all exchange transactions. Upgrade charges may apply. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies 
          

   2. Conveniently online by logging into your American Theatre Guild account (step by step instructions under ‘How do I exchange my seats online’) 

1. To exchange the night of a season show, log into your American Theatre Guild account and then click ‘Manage Tickets’. 

   LOGIN

2. Select the event and the seats you want to exchange. This will pull up a list of the performances you can exchange. 

3. Select the event you want to exchange into. 

4. A seating chart for that event will appear. Highlight your desired sections and the available seats will appear. 

5. Select the seat(s) you want by clicking on them. 

6. You will get a summary of your old seats and your new seats. Confirm this is what you want to do. 

7. Accept the Terms and Conditions and click ‘Submit’. 

8. You will receive an email confirmation. Please be sure to confirm your order details.

EXCHANGES: Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all exchange transactions. Upgrade charges may apply.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Please contact us using our online form with any questions or call American Theatre Guild at 816-421-7500 anytime Monday-Friday, 10am-4pm CT. 

To update any and all season member account information, please contact the American Theatre Guild office by phone at 816-421-7500 anytime Monday-Friday, 10am-4pm CT or by email at patronservicesrep@americantheatreguild.org 

Yes, it is possible to give your seats to a friend. Contact the American Theatre Guild. Please note that the CURRENT ACCOUNT HOLDER must call in and approve the transfer as well as provide the recipient’s complete contact information. Complete payment or partial payment on a payment plan will be due before the renewal deadline. 

Please contact us using our online form to inquire about your refund options.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time.

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call our office at 816-421-7500 anytime Monday-Friday, 10am-4pm CT and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full. 

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. 

1. Exchange - As a Season Member you can exchange your ticket(s) to another performance within 72 hours of your performance. 

2. Donate - Donate your ticket(s) to Staging the Future and receive a tax credit letter for the value of your tickets. Call our Season Member Services 816-421-7500 to donate to Staging the Future. 

3. Resale - Resell your tickets on your online Account as a Season Member. 

Reselling your tickets to another ticket buyer for a specific value. Once your tickets are sold to another buyer, they are no longer your tickets and they are transferred to a new account. *Please note, ticket resale through your ATG portal is only available for Music Hall shows. 

As a Season Member or Ticketmaster buyer, you can safely and securely sell your tickets through your Account Manager (the Ticketmaster app if you are not a Season Member). Click on the tickets and select “SELL”, you can then list your tickets for resale. You will be notified when they have sold and contacted for payout from Ticketmaster. ATGuild does not payout resold tickets.

Tickets to the Broadway Series shows can be posted for resale once the general public on sale has begun. *Please note, with bigger productions, like Hamilton and Wicked, there may be a delay with the option of reselling your tickets after the public on sale 

No, tickets that have been transferred to you from another account cannot be posted for resale.

Before you receive payout for selling on Ticketmaster, you’ll need to complete the form from Ticketmaster. Please provide your Name, Address, Phone Number, and Taxpayer Identification Number (this can be a Social Security Number (SSN), Individual Taxpayer Identification Number (ITIN), or Employer Identification Number (EIN)). To avoid delays in processing your payout, it’s important to make sure that the information you provide on the form matches what you use for tax purposes.

As a Season Member, your tickets will remain available for purchase until the event’s resale deadline expires, which varies by event. Any tickets that have not sold will be placed back into your account for your use. Unsold tickets aren’t eligible for refunds.

Yes, ticket resale is legal. Broadway Across America and American Theatre Guild does not support the reselling of Tickets in excess of the face value through any means other than through authorized reselling programs of BAA and ATGuild. Doing so will constitute a breach of the Subscription Terms and Conditions and Subscribers who violate this term may be subject to revocation of their Subscription and Tickets. BAA, ATGuild, Producer, Presenter, or the theater are not responsible for counterfeit tickets that Subscribers or others may purchase from unauthorized third parties reselling Tickets. If You transfer or sell a Ticket, You are solely responsible for communicating the Subscription Terms and Conditions and Local Terms that apply to the use of that Ticket to the recipient, as well as any updates, including but not limited to information about seating and date changes, performance cancellations, and the theater’s rules, including health protocols, and security requirements. Other than admission to the performance, all other benefits associated with a resold Ticket are non-transferable. 

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Wallet for Androids) before heading to the show.

• For Music Hall shows, visit Ticketmaster for more information regarding your mobile/digital tickets.

• For Kauffman Center shows, visit KauffmanCenter.org for more information regarding your mobile/digital tickets.

No, the screen is too large and the scanners are unable to scan those barcodes.

Please visit the Box Office and they will assist you.

No, Broadway in KC tickets do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your Ticketmaster account (visit Ticketmaster to view instructions)

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives or by calling 816-421-7500

The official ticket seller for all PNC Broadway in Kansas City shows is either Ticketmaster.com (for Music Hall shows) or KauffmanCenter.org (for Kauffman Center shows). All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. Look at the address bar of your browser to confirm it indicates Ticketmaster.com or KauffmanCenter.org. The best way to purchase tickets and learn more about each show is through BroadwayInKC.com.

• For Music Hall shows, visit Ticketmaster for more information regarding your your individual ticket purchase.

• For Kauffman Center shows, visit KauffmanCenter.org for more information regarding your individual ticket purchase.

Group ticketing is available for patrons purchasing 10 or more tickets to an individual performance.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section.

Yes! Learn more about group ticket benefits.

Parties of 10 or more qualify for group sales and can be purchased through our group sales representatives. Please email The American Theatre Guild at groups@americantheatreguild.org or contact the group sales line 816-421-7500 for more information.

• Interested in valet parking for a Music Hall show?

  Valet is first come, first served and we highly recommend you book ahead of your arrival to the theater.

  The Barney Allis Plaza Garage is closed for construction.

  To ensure a seamless experience on show night, we highly recommend planning ahead for parking or using ride share services due to extremely limited availability.

  For more information on the Barney Allis Plaza Redevelopment and parking near the Music Hall, visit BarneyAllis.org.

  *We are not affiliated with the parking garages, parking is subject to availability, and is first come first served. To ensure your safety and security, please adhere to verified parking processes and remain cautious of potential scams.

  Please allow enough time before the event for travel and parking, as traffic is often busier than normal around times of Kansas City Music Hall events in Kansas City. 

For directions and parking information for Kauffman Center shows, visit the venue website. 

Parking is available in the city-owned Arts District Garage, located immediately south of the Kauffman Center.

Please note that credit and debit cards are accepted at the garage, but cash is not accepted.

Valet parking is available the day of the event or may be purchased in advance. You may pre-purchase a reserved parking space online or by calling 816.994.7222 during business hours up until twelve hours before the event.

Pre-purchasing parking guarantees a space in the garage, even if the garage sells out. Please note that if the garage is full, patrons without a pre-paid pass will not be able to park in the Arts District Garage and will be directed to other parking facilities in the vicinity.

View a map of parking options in downtown Kansas City.

The list of prohibited items at the Kansas City Music Hall includes, but may not be limited to, the following:

• Cameras, including any professional cameras, equipment, or accessories
• Audio and video recording devices
• Weapons of any kind, including knives and firearms
• Oversized bags
• Any item that may cause a disturbance to performers or other guests.
• Any item deemed inappropriate during security checks may be refused entry, subject to the venue security team’s discretion.

For up to date information please visit the Music Hall Website.

All persons and items entering the Kauffman Center for the Performing Arts are subject to search. Kauffman Center for the Performing Arts management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event.

For a list of prohibited items please visit the venue website.

For questions or to connect with a Kauffman Center staff representative, please contact the venue.

Phone: 816.994.7222

All bags brought to the Kansas City Music Hall will be inspected on entry. Smaller, clear bags will pass through checks most easily, while larger bags and backpacks may not be allowed inside the venue. Any bag allowed into the auditorium must fit under your seat during the performance.

For a full list of all of our policies please visit the Music Hall Website.

Certain types of bags and cases are prohibited, including but not limited to:

• Backpacks
• Luggage
• Computer bags
• Camera bags/cases
• Instrument cases
• Briefcases
• Large totes and duffel bags

All bags entering the Kauffman Center will be screened at the point of entry

For more information please visit the venue website.

All American Sign Language requests must be submitted 2 weeks prior to your performance.

Music Hall has many accessibility options for parking, seating, entrances & services animals.

For more information please visit the Music Hall Website or Contact the Venue.

All American Sign Language requests must be submitted 2 weeks prior to your performance.

Kauffman Center for the Performing Arts has many accessibility options for parking, seating, entrances & services animals.

For a full list of their accommodations please visit the venue website.

• For information about accessible seating or other special accommodations at the Music Hall, visit the venue website.

• For information about accessible seating or other special accommodations at the Kauffman Center, visit KauffmanCenter.org

• For all other accessibility questions, please contact our friendly Patron Services Representatives or by calling 816-421-7500.

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