FAQs
Digital Ticketing Tutorial
Season Membership FAQs
Mobile / Digital Ticketing
How do I access and save my digital season tickets?
TO ACCESS YOUR TICKETS
Follow these simple steps to access your digital tickets:**
1. Wait until 24 hours prior to your performance.
2. From your mobile device, login to your account.
3. Once logged in, select your email address to navigate to your account.
4. From there, select “Upcoming Events".
5. Choose your performance and select “View Tickets” - this will open a new window with all of your tickets and corresponding QR codes to be scanned at the venue.
6. Enjoy the show!
**Note: Your emailed PDF tickets or mailed tickets will also be valid for admission. Digital ticket entry is not mandatory.
If you have problems viewing your tickets please contact the Granada Theatre Box Office via email at boxoffice@granadasb.org or by calling 805.899.2222, anytime Tuesday-Saturday 12:30pm-5:30pm local time.
Can I print my ticket or use a screenshot?
No. Mobile/Digital tickets are designed to be scanned from your mobile device. If you wish to have a physical ticket, please visit or call our box office for further assistance.
Can I show my tickets on a tablet?
No, the screen is too large and the scanners are unable to scan those barcodes.
I go with friends/family members, how do I get their tickets to them and how do they claim their tickets?
If you have a ticket in your name that should be transferred to a friend or family member, please call the Granada Box Office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time and arrange for a printed ticket to be held for them at Will Call.
Do I need to present all the tickets at once?
Yes. All tickets must be presented at the same time when using mobile tickets. If members of your party are arriving separately, you will need to call the Granada Box Office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time to have a ticket left for them at Will Call.
If I have digital tickets, can I still get them printed at the Box Office?
Yes. Please visit the box office to inquire further about a ticket reprint.
Why can’t I see my tickets in my account?
Please call, email, or visit the box office to inquire further or receive a printed copy of your tickets.
What if my digital ticket isn’t on my phone at the theatre?
Please visit the Box Office and they will assist you.
PURCHASING
How can I purchase accessible seating?
Accessible seating can be purchased either online or by contacting the American Theatre Guild’s friendly Patron Services Representatives online or by calling 816-421-7500 anytime Tuesday-Saturday, 12:30pm-5:30pm, local time. You may also contact the venue via the venue website, via email at boxoffice@granadasb.org or by calling 805.899.2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time.
Do I have to pay for the entire season at once?
No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. If you need assistance, please reach out to the venue Box Office 805.899.2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time.
Can my family or friends use my priority ticket benefits?
Yes, you can share this benefit with friends and family, however, the request must come from the account holder or designated person(s) on the account given permission by the account holder and notated in the Season Member's account.
Purchasing additional tickets online.
Log into your Granada Theatre Season Member account online or contact the Granada Box office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time for assistance.
MANAGING TICKETS
Changing your season membership seats.
Only purchase of your previous seats are available at the time of Season Renewals. Once we have finalized the details of all the returning members and the season membership buying window has closed, then you will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.
Ticket exchanges for scheduling conflicts.
Season Members can exchange tickets for another performance of the same production by contacting the venue Box Office at 805.899.2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time.
Exchanging your seats online.
Exchanging tickets for another performance of the same production may only be processed by contacting the venue Box Office at 805.899.2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time.
Options if you’ve already seen a show.
Although we are unable to offer refunds on shows previously seen, we may be able to help. Please contact the venue Box Office at 805.899.2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time for assistance.
ACCOUNT MANAGER
How to change your address.
To update any and all season member account information, please contact the venue Box Office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time or by email at boxoffice@granadasb.org.
I can no longer attend the series and would like to give my account to a friend. Is that possible?
Yes, it is possible to give your seats to a friend. Contact the venue Box Office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time. Please note that the CURRENT ACCOUNT HOLDER must call in and approve the transfer as well as provide the recipient’s complete contact information. Complete payment or partial payment on a payment plan will be due before the renewal deadline.
Season ticket cancellations and refunds.
Please contact the venue online or by calling the venue Box Office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time to inquire about your refund options.
I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time.
Creating individual accounts from shared memberships.
Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call the venue Box Office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm local time and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full.
Season Subscription Terms and Conditions
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the American Theatre Guild Standard Season Subscription Terms and Conditions posted on our website at https://www.americantheatreguild.com/terms-of-use. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.
INDIVIDUAL TICKET BUYER FAQS
MOBILE/DIGITAL TICKETING
Accessing Mobile/Digital Tickets.
Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Wallet for Androids) before heading to the show.
Visit Ticketmaster's Website for more information regarding your mobile/digital tickets.
Is printing or screenshotting digital tickets accepted?
No, Broadway in Santa Barbara tickets do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your online account (instructions can be found on the Granada Theatre website)
Can I show my tickets on a tablet?
No, the screen is too large and the scanners are unable to scan those barcodes.
What if my digital ticket isn’t on my phone at the theatre?
Please visit the Box Office and they will assist you.
PURCHASING
Accessible Seating.
Accessible seating can be purchased online, by contacting our friendly Patron Services Representatives online, or by calling 816.421.7500 anytime Monday-Friday, 10am-4pm CT or you may contact the venue Box Office at 805-899-2222 anytime Tuesday-Saturday, 12:30pm-5:30pm.
Avoiding third-party ticket purchases.
The official ticket seller for the Broadway in Santa Barbara is https://www.granadasb.org/. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated https://www.granadasb.org/.
Getting help with your ticket purchase.
For any questions regarding an individual ticket purchase, contact us.
GROUP TICKETS FAQS
How many tickets qualify as a group?
Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.
How can I purchase accessible seating?
Accessible seating can be requested when submitting your Group Ticket Request Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section.
Are there any benefits to purchasing group tickets?
Yes! Visit our Group Tickets Page to view group ticket benefits.
How can I confirm that I am not buying tickets from a third party site?
The official ticket seller for the American Theatre Guild is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com.
I would like to purchase a large number of ticket for my company event or charitable organization? How do I do that?
Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Group Ticket Request Form to request group tickets.
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