FAQs

We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 816.421.7500 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

Follow these simple steps to access your digital tickets:** 
1. Wait until 24 hours prior to your performance. 
2. From your mobile device, login to your account. 
3. Once logged in, select your email address to navigate to your account. 
4. From there, select “Upcoming Events". 
5. Choose your performance and select “View Tickets” - this will open a new window with all of your tickets and corresponding QR codes to be scanned at the venue. 
6. Enjoy the show! 

**Note: Your emailed PDF tickets or mailed tickets will also be valid for admission. Digital ticket entry is not mandatory. 

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three-bar icon. 

1. From this menu - Click MEMBER LOGIN 
   Scroll to the top of the screen and tap on the person icon on the right. 

2. From this screen – enter your email address and password. 

3. Once you are logged in, select the three-bar icon in the top left of the screen. 

4. Tap on ‘Manage Tickets’ then scroll to your desired show. 

5. Tap on your seats under ‘My Tickets’ at the bottom of the screen. 

6. Tap ‘Add to [digital wallet]’ under the QR code that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet. 

7. You can also reference Digital Ticketing How-To Video at the top of this page for further assistance. 

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre. 
 

If you have a ticket in your name that should be transferred to a friend or family member, please call the box office and arrange for a printed ticket to be held for them at Will Call. 

Yes. All tickets must be presented at the same time when using mobile tickets. If members of your party are arriving separately, you will need to visit the box office to have a ticket left for them at Will Call. 

No. Mobile/Digital tickets are designed to be scanned from your mobile device. If you wish to have a physical ticket, please visit or call our box office for further assistance. 

Yes, as long as your tablet has access to cellular service. We have limited connectivity at the venue and will not be able to connect your device to the WIFI network. .

No. If tickets were already printed, then your American Theatre Guild account on Ticketmaster will display the existing barcode via a mobile device.

Yes. Please visit the box office to inquire further about a ticket reprint. 

Please call, email, or visit the box office to inquire further or receive a printed copy of your tickets. 

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.  

Visit the Box Office who will be happy to assist you.  

For information about accessible seating or other special accommodations contact the venue. For additional information, please contact The Granada Theatre Box Office via email at boxoffice@granadasb.org or by calling 805.899.2222.

The official ticket seller for all Broadway In Santa Barbara shows is GranadaSB.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.granadasb.org. The best way to purchase tickets and learn more about each show is through BroadwaySantaBarbara.com. 

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment.  

For security purposes, only the person whose name is on the account may access information or order additional tickets using their account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder or a designated person given permission to speak on behalf of the account holder previously arranged with the Patron Services Team and notated on the patron’s account. 

When choosing season seats in the Donor Circle, your season membership price includes a $30.00 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities. 

Season Members who join the Automatic Charge Renewal Program* receive priority access and additional benefits, including: 

1. No invoice or call needed to renew your seats each year (no hassle!) 

2. You're placed at the top of the seat upgrade list for the opportunity to secure better seats each year. 

3. Be the FIRST to hear the new season announcement. 

4. First access to select discounts and offers. 

5. Each year, we'll roll our more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what's to come. 

6. *The Automatic Charge Renewal Program puts you in the automatic renewal process for all future seasons, until you note "opt-out." 

Requests can be made when you renew over the phone or via email. Just be sure to specify if you would like your seats closer or more centered. 
 
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

TWO WAYS TO EXCHANGE*: 

1. Conveniently online by logging into your American Theatre Guild account (step by step instructions under ‘How do I exchange my seats online’).

2. By calling us at 816-421-7500 anytime Monday-Friday, 10am-4pm CST. 

*Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Upgrade charges may apply. Swaps are available later in the summer. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies.

1. To exchange the night of a season show, or to swap* into a season add-on, log into your American Theatre Guild account and then click ‘Manage Tickets’. 

2. Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. 

3. Select the event you want to exchange into. 

4. A seating chart for that event will appear. Highlight your desired sections and the available seats will appear. 

5. Select the seat(s) you want by clicking on them. 

6. You will get a summary of your old seats and your new seats. Confirm this is what you want to do. 

7. Accept the Terms and Conditions and click ‘Submit’. 

8. You will receive an email confirmation. Please be sure to confirm your order details. 

*SWAPS AND EXCHANGES: Limit one swap per season ticket. Swaps may be limited after priority swap period. Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Swaps are available later this year. We recommend you swap early, as a limited number of swaps may be permitted per show. Upgrade charges may apply. 

1. To buy tickets to the season add-on or additional tickets to a season show, first, log into your American Theatre Guild account and then click ‘Buy Tickets’. 

2. Click ‘Select’ for the event you want to purchase. A seating chart of the theatre will appear. 

3. At top left, you can add (+) or subtract (-) the number of seats you want to purchase. 

4. When you highlight a section of the theater, the available seats will appear. 

5. Select the seat(s) you want by clicking on them - this will put them in your shopping cart. 

6. Hit ‘Continue’ and Proceed to Checkout. 

7. If you want additional tickets, click ‘Continue Shopping’. 

8. Confirm your contact information, make changes if needed. Click ‘Continue’. 

9. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount. 

10. Accept the Terms and Conditions and click ‘Submit Order’. 

11. You will receive an email confirmation. Please be sure to confirm your order details. 

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap* out of one show in the season package and into a Season Add-On shows (if they are available). Please contact us with any questions. 

*Limit one swap per season ticket. Swaps may be limited after priority swap period. Some restrictions may apply. Touring companies may limit the number of swaps. No refunds if you swap into a less expensive performance or section. The difference in price must be paid if swapping into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap transactions. Upgrade charges may apply. Watch your email for your swap availability window. Additional ticket limits may vary by production. 

Please contact the Box Office, 805.899.2222 to inquire about your refund options. 

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway In Santa Barbara account number, your old and new address and telephone change (if applicable) and mail it to:

The Granada Theatre Box Office
1214 State Street
Santa Barbara, CA 93101

We are not responsible for items not forwarded by the post office. 

Yes, it is possible to give your seats to a friend. You just need to contact The Granada Theatre Box Office by calling 805.899.2222 and provide your friend’s complete information and send that along with the payment before the renewal deadline. 

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time. 
 

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call our office at 816-421-7500 anytime Monday-Friday, 10am-4pm CST and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. 

Visit Ticketmaster's Website for more information regarding your mobile/digital tickets.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

No, screenshots of tickets will not be accepted. 

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

We encourage you to charge your device before you come to the theatre, but you may always go to the Box office for assistance.

Please visit the Box Office and they will assist you. 

Accessible seating can be purchased online, by contacting our friendly Patron Services Representatives, or by calling 816.421.7500. You can also reach out to the venue Box Office directly for assistance.

The official ticket seller for the American Theatre Guild is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com.

For any questions regarding an individual ticket purchase, contact us.

Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section. 

Yes! Visit our Group Tickets Page to view group ticket benefits.

The official ticket seller for the American Theatre Guild is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com.

Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Group Ticket Interest Form to request group tickets. 

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