FAQs

We encourage you to login and view your tickets prior to the performance. If you are a Season Member and have problems viewing your tickets please call the Season Member Patron Services Team at 816-421-7500 for assistance or to utilize SMS text messaged tickets right to your phone. Single ticket purchasers should reference their original point of purchase for how to access their performance tickets. Please note our Patron Services phone lines are open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

No, screenshots of tickets will not be accepted. 

Yes. All patrons will need to be present at the time you are entering the theatre. If members of your party are arriving separately, you will need to make sure tickets are transferred to the appropriate parties. 

• For season members, look at the ‘Transferring Tickets’ under the Season Member FAQ,
• For tickets purchased on Ticketmaster, visit Ticketmaster.com
• For tickets purchased through other websites, please visit your original point of purchase for how to transfer your tickets.

No - American Theatre Guild tickets do not have a “Print from Home” option and digital tickets must be presented on your mobile device to be scanned.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets cannot be printed at the Box Office. Please ensure that your digital tickets are fully downloaded or pulled up on a web browser prior to arriving at the theatre.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Go to the venue Box Office and they will assist you with a seat locator for your tickets or SMS your tickets to your smartphone.

When attending a show at the Music Hall, please note magnetometers and bag searches will be conducted before each show.

When attending a show at the Kauffman, please note magnetometers and bag searches will be conducted before each show. Visit the venue website to view additional Kauffman Center policies.

The American Theatre Guild is not affiliated with the parking garages for either the Kauffman or the Music Hall. Parking is subject to availability, and is first come first served.

KAUFFMAN CENTER FOR THE PERFORMING ARTS

1601 Broadway Blvd | Kansas City, MO 64108

• Visit the venue website directions and parking information for Kauffman Center shows.
• Parking is available in the city-owned Arts District Garage, located immediately south of the Kauffman Center.
• Please note that credit and debit cards are accepted at the garage, but cash is not accepted.
• Valet parking is available the day of the event or may be purchased in advance. You may pre-purchase a reserved parking space online or by calling 816.994.7222 during business hours up until twelve hours before the event.
• Pre-purchasing parking guarantees a space in the garage, even if the garage sells out. Please note that if the garage is full, patrons without a pre-paid pass will not be able to park in the Arts District Garage and will be directed to other parking facilities in the vicinity.
• Visitkc.com here for a map of parking options in downtown KC.

KANSAS CITY MUSIC HALL

301 W 13th Street | Kansas City, MO 64105

• Interested in valet parking for a Music Hall show? Visit https://www.parkit-valet.com/
• Valet is first come, first served and we highly recommend you book ahead of your arrival to the theater.
• The Barney Allis Plaza Garage is closed for construction.
• To ensure a seamless experience on show night, we highly recommend planning ahead for parking or using ride share services due to extremely limited availability.
• For more information on the Barney Allis Plaza Redevelopment and parking near the Music Hall, visit BarneyAllis.org.

• For information about accessible seating or other special accommodations at the Music Hall, visit the venue website.
• For information about accessible seating or other special accommodations at the Kauffman Center, visit the venue website.
• For all other accessibility questions, please contact our friendly Patron Services Representatives or by call 816.421.7500.

Download the BroadwayKC App and create your account today!

• Apple App store users
• Google Play store users

Tickets that are accessed through your smartphone. PNC Broadway in Kansas City utilizes mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

Via BroadwayKC App.

First Time App Users

• Download the BroadwayKC App
  • APPLE APP STORE
  • GOOGLE PLAY STORE
• Click Sign Up and follow the prompts to create your app account.
• Once you have created your app account, please follow the steps below.

Registered App Users

• Log in to the app
• Click Access Mobile Tickets
• Click Season Member Tickets under ACCESS MOBILE TICKETS
• Click "Sign in to Broadway in Kansas City"
• Use your PNC Broadway In Kansas City account login information to log in to your account
• Navigate to the show you will be attending

Via Online Account

• Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon on mobile
  • From this menu - Click MEMBER LOGIN

• Scroll to the top of the screen and tap on the person icon on the right.
• From this screen – enter your email address and password.
• Once you are logged in, select the three bar icon in the top left of the screen.
• Tap on ‘Manage Tickets’ then scroll to your desired show.

If you wish to give your tickets to another recipient, follow these steps below:

• From the top of this page - Click MEMBER LOGIN
• Scroll to the top of the screen and select the person icon on the right.
• From this screen – enter your email address and password.
• Select ‘Manage Tickets’ then select your desired show.
• Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.
• Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them.
• The recipient must follow that link and accept the transferred tickets. They will need to create an American Theatre Guild account (if they do not already have one) to receive the tickets. They do not need to purchase Season seats to create an account.
• Please have your tickets pulled up on the Broadway in KC app or your phone's mobile web browser.
• Transferred tickets must be accepted no later than 48 hours prior to the scheduled event.

Accepting Transferred Tickets

• Once the season member has successfully completed the transferring process, the recipient will receive an email letting them know that tickets have been sent to them.
• Recipients need to click the link provided in the email to accept the transfer. They will be redirected to the American Theatre Guild’s account manager.
• Recipients must create an American Theatre Guild account using the email that they received their ticket transfer on with a password of their choosing, or tickets will not successfully transfer.
• Once the recipient creates an account, they will be able to access their transferred tickets via “Manage Tickets” and download them.
• To download tickets, please reference the Digital Ticketing How-To Video

If you are logged into your PNC Broadway in Kansas City account on Ticketmaster and do not see your tickets, please contact us or via phone at 816-421-7500 in advance. If it is the day of your performance and outside of regular business hours, please stop by the Box Office for assistance.

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives by contacting us or by calling 816-421-7500.

All Season Member tickets can be purchased either online via your American Theatre Guild account or, by calling 816-421-7500 anytime Monday-Friday, 10am-4pm CST. Tickets purchased from other websites would not be eligible for Season Member benefits.

No. Another benefit to being a season member is you can elect to pay for your season membership with easy, interest-free payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. Members who are part of our Automatic Charge Renewal Program have the option for payment plans as well.

For security purposes, only the person whose name is on the account may access information or order additional tickets using their account number. We are happy to provide additional tickets to any PNC Broadway in Kansas City show for your family and friends, but the request must come from the account holder or a designated person given permission to speak on behalf of the account holder previously arranged with the Patron Services Team and notated on the patron’s account.

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

TWO WAYS TO EXCHANGE*:

1. Conveniently online by logging into your American Theatre Guild account (step by step instructions under ‘How do I exchange my seats online’)
2. By calling us at 816-421-7500 anytime Monday-Friday, 10am-4pm CST.

*Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Upgrade charges may apply. Swaps are available later in the summer. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies.

• To exchange the night of a season show, or to swap into a season add-on, log into your American Theatre Guild account and then click ‘Manage Tickets’.
• Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into.
• Select the event you want to exchange into.
• A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
• Select the seat(s) you want by clicking on them.
• You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
• Accept the Terms and Conditions and click ‘Submit’.
• You will receive an email confirmation. Please be sure to confirm your order details.

To buy tickets to the season add-on or additional tickets to a season show, first, log into your American Theatre Guild account and then click ‘Buy Tickets’.

• Click ‘Select’ for the event you want to purchase. A seating chart of the theatre will appear.
• At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
• When you highlight a section of the theater, the available seats will appear.
• Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
• Hit ‘Continue’ and Proceed to Checkout.
• If you want additional tickets, click ‘Continue Shopping’.
• Confirm your contact information, make changes if needed. Click ‘Continue’.
• Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
• Accept the Terms and Conditions and click ‘Submit Order’.
• You will receive an email confirmation. Please be sure to confirm your order details.

Only purchase of your previous seats are available at the time of Season Renewals. Once we have finalized the details of all the returning members and the season membership buying window has closed, then you will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap* out of one show in the season package and into one of the season add-on shows. Please contact us for any additional questions.

*Limit one swap per season ticket. Swaps may be limited after priority swap period. Some restrictions may apply. Touring companies may limit the number of swaps. No refunds if you swap into a less expensive performance or section. The difference in price must be paid if swapping into a higher-priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap transactions. Upgrade charges may apply. Watch your email for your swap availability window. Additional ticket limits may vary by production.

To update any and all season member account information, please contact the American Theatre Guild office by phone at 816-421-7500 anytime Monday-Friday, 10am-4pm CST or by email at patronservicesrep@americantheatreguild.org.

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call our office at 816-421-7500 anytime Monday-Friday, 10am-4pm CST and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full.  

Yes, it is possible to give your seats to a friend. Contact PNC Broadway in Kansas City PNC Broadway in Kansas City. Please note that the CURRENT ACCOUNT HOLDER must call in and approve the transfer as well as provide the recipient’s complete contact information. Complete payment or partial payment on a payment plan will be due before the renewal deadline.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

When joining the Donor Circle, your season membership price includes a $30 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities.

Visit our Privacy Policy Page to learn more.

• For Music Hall shows, visit Ticketmaster for more information regarding your mobile/digital tickets.

• For Kauffman Center shows, visit KauffmanCenter.org for more information regarding your mobile/digital tickets.

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives or by calling 816-421-7500

The official ticket seller for all PNC Broadway in Kansas City shows is either Ticketmaster.com (for Music Hall shows) or KauffmanCenter.org (for Kauffman Center shows). All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. Look at the address bar of your browser to confirm it indicates Ticketmaster.com or KauffmanCenter.org. The best way to purchase tickets and learn more about each show is through BroadwayInKC.com.

• When attending a show at the Music Hall, please note magnetometers and bag searches will be conducted before each show.

• When attending a show at the Kauffman Center, please note magnetometers and bag searches will be conducted before each show. To view additional Kauffman Center policies, visit the venue website.

• For information about accessible seating or other special accommodations at the Music Hall, visit the venue website.

• For information about accessible seating or other special accommodations at the Kauffman Center, visit KauffmanCenter.org

• For all other accessibility questions, please contact our friendly Patron Services Representatives or by calling 816-421-7500.

Group ticketing is available for patrons purchasing 10 or more tickets to an individual performance.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section.

Yes! Learn more about group ticket benefits.

Parties of 10 or more qualify for group sales and can be purchased through our group sales representatives. Please email The American Theatre Guild at groups@americantheatreguild.org or contact the group sales line 816-421-7500 for more information.