FAQs

We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 816.421.7500 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

1. Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks 

2. Click “Manage Tickets” 

3. Click “View Tickets”

1. Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks

2. Click “Manage Tickets” 

3. Click “View Tickets” 

4. Your mobile tickets will appear on the screen. Click on each event to Download to your Digital Wallet on your phone.

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre. 
 

1. Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks

2. Click “Manage Tickets” 

3. Click “Transfer” 

4. Complete the information to send tickets- you must have the email address of the person receiving the transferred ticket(s) 

5. The recipient must follow the email link they receive to accept the transferred tickets. The recipient will become the owner of the transferred seats and can download them to their Digital Wallet.

Yes.  All patrons should enter at the same time using the tickets displayed via your American Theatre Guild account on Ticketmaster, Apple Wallet, or Google Wallet on your mobile device.  If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your American Theatre Guild account. PLEASE NOTE: Recipients must accept the transfer as soon as they receive the email notification or the invitation to accept the tickets may expire. The recipient of the tickets will need to create a American Theatre Guild account to receive the tickets (they do not need to purchase Season seats to create an account).

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. If tickets were already printed, then your American Theatre Guild account on Ticketmaster will display the existing barcode via a mobile device.

No. Tickets retrieved on your mobile device logged into your American Theatre Guild account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your American Theatre Guild Account on your mobile device to be scanned for entry at the theatre. 

Mobile tickets will be available and viewable in your account later this fall. If you are logged into Account Manager and do not see your tickets please contact us at boxoffice@toaks.org or by phone at 805.449.2787. 

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.  

Visit the Box Office who will be happy to assist you.  

For information about accessible seating or other special accommodations click HERE. For additional information, please contact the Bank of America Performing Arts Center via email at boxoffice@toaks.org or by phone at 805.449.2787. 

The official ticket sellers for all Broadway In Thousand Oaks shows are bapacthousandoaks.com and Ticketmaster.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates Ticketmaster.com. The best way to purchase tickets and learn more about each show is through BroadwayInThousandOaks.com. 

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment.  

For security purposes, only the person whose name is on the account may access information or order additional tickets using their account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder or a designated person given permission to speak on behalf of the account holder previously arranged with the Patron Services Team and notated on the patron’s account. 

When choosing season seats in the Donor Circle, your season membership price includes a $30.00 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities. 

Requests can be made when you upgrade online, over the phone or via email. Just be sure to specify if you would like your seats closer or more centered. 
 
You will receive an email when you can log into Account Manager to access your season tickets and upgrade. Be sure to look for an email from the Box Office with upgrade availability. 
 
You can contact us at your earliest convenience. If we missed you during your assigned upgrade period we will do our best to accommodate your request when you return. 
 
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

TWO WAYS TO EXCHANGE*: 

1. Conveniently online by logging into your American Theatre Guild account (step by step instructions under ‘How do I exchange my seats online’).

2. By calling us at 816-421-7500 anytime Monday-Friday, 10am-4pm CST. 

*Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Upgrade charges may apply. Swaps are available later in the summer. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies.

1. To exchange the night of a season show, or to swap* into a season add-on, log into your American Theatre Guild account and then click ‘Manage Tickets’. 

2. Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. 

3. Select the event you want to exchange into. 

4. A seating chart for that event will appear. Highlight your desired sections and the available seats will appear. 

5. Select the seat(s) you want by clicking on them. 

6. You will get a summary of your old seats and your new seats. Confirm this is what you want to do. 

7. Accept the Terms and Conditions and click ‘Submit’. 

8. You will receive an email confirmation. Please be sure to confirm your order details. 

*SWAPS AND EXCHANGES: Limit one swap per season ticket. Swaps may be limited after priority swap period. Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Swaps are available later this year. We recommend you swap early, as a limited number of swaps may be permitted per show. Upgrade charges may apply. 

1. To buy tickets to the season add-on or additional tickets to a season show, first, log into your American Theatre Guild account and then click ‘Buy Tickets’. 

2. Click ‘Select’ for the event you want to purchase. A seating chart of the theatre will appear. 

3. At top left, you can add (+) or subtract (-) the number of seats you want to purchase. 

4. When you highlight a section of the theater, the available seats will appear. 

5. Select the seat(s) you want by clicking on them - this will put them in your shopping cart. 

6. Hit ‘Continue’ and Proceed to Checkout. 

7. If you want additional tickets, click ‘Continue Shopping’. 

8. Confirm your contact information, make changes if needed. Click ‘Continue’. 

9. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount. 

10. Accept the Terms and Conditions and click ‘Submit Order’. 

11. You will receive an email confirmation. Please be sure to confirm your order details. 

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into the season add-on show. Once your tickets are accessible, swaps  will become available. Please call us at 805.449.2775 with any questions.

Season tickets will not be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information. 

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway in Thousand Oaks account number, your old and new address and telephone change (if applicable) and mail it to 2100 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. We are not responsible for items not forwarded by the post office. 

Yes, it is possible to give your seats to a friend. You just need to contact the Broadway in Thousand Oaks Series by calling 805.449.2775 and provide your friend’s complete information and send that along with the payment before the renewal deadline. 

Please contact us by phone at 816.421.7500 anytime Monday-Friday, 10am-4pm CST or by email at patronservicesrep@americantheatreguild.org to inquire about your refund options.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time. 
 

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call our office at 816-421-7500 anytime Monday-Friday, 10am-4pm CST and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. 

VIsit the Bank of America Performing Arts Center website to review the bag policy. 

For information about accessible seating or other special accommodations visit the venue website. For additional information, please contact the Bank of America Performing Arts Center via email at boxoffice@toaks.org or by calling 805.449.2787.

For any questions regarding a single ticket purchase, call 805.449.2787. 

For information about accessible seating or other special accommodations visit the venue website. For additional information, please contact the Bank of America Performing Arts Center via email at boxoffice@toaks.org or by calling 805.449.2787.

Visit Ticketmaster's Website for more information regarding your mobile/digital tickets.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

No, screenshots of tickets will not be accepted. 

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

We encourage you to charge your device before you come to the theatre, but you may always go to the Box office for assistance.

Please visit the Box Office and they will assist you. 

Accessible seating can be purchased online, by contacting our friendly Patron Services Representatives, or by calling 816.421.7500. You can also reach out to the venue Box Office directly for assistance.

The official ticket sellers for all Broadway In Thousand Oaks shows are bapacthousandoaks.com and Ticketmaster.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates Ticketmaster.com. The best way to purchase tickets and learn more about each show is through BroadwayInThousandOaks.com. 

For any questions regarding an individual ticket purchase, contact us.

Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section. 

Yes! Visit our Group Tickets Page to view group ticket benefits.

The official ticket seller for the American Theatre Guild is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com.

Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Group Ticket Interest Form to request group tickets. 

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