FAQs

TO ACCESS YOUR TICKETS 

1. Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks 

   1. Click “Manage Tickets”  

   2. Click “View Tickets”  

   3. Your mobile tickets will appear on the screen. Click on each event to Download to your Digital Wallet on your phone. 

TO DOWNLOAD YOUR TICKETS 

If you have problems viewing your tickets please call the venue Box office at 805-449-2775.

1. Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks 

   1. Click “Manage Tickets” 

   2. Click “View Tickets” 

   3. Your mobile tickets will appear on the screen. Click on each event to Download to your Digital Wallet on your phone. 

No, Broadway in Thousand Oaks tickets do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your Broadway in Thousand Oaks account (instructions under 'As a Season Member, How Do I Access and Download my Digital Tickets?") 

No, the screen is too large and the scanners are unable to scan those barcodes. 

TRANSFERRING TICKETS 

1. From the top of this page - Click MEMBER LOGIN 

2. Scroll to the top of the screen and select the person icon on the right. 

3. From this screen – enter your email address and password. 

4. Select ‘Manage Tickets’ then select your desired show. 

5. Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.  

6. Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them. 

7. The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account. 

8. The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone 
   (*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.) 

9. Tickets you wish to transfer must be accepted no later than 48 hours prior to the scheduled performance. 

ACCEPTING TRANSFERRED TICKETS 

1. Once the season member has successfully completed the transferring process, the recipient will receive an email letting them know that tickets have been sent to them. 

2. Recipients need to click the link provided in the email to accept the transfer. They will be redirected to the Broadway in Thousand Oaks by Ticketmaster account manager. 

3. Recipients must create an Broadway in Thousand Oaks by Ticketmaster account using the email that they received their ticket transfer on with a password of their choosing, or tickets will not successfully transfer. 

4. Once the recipient creates an account, they will be able to access their transferred tickets via “Manage Tickets” and download them. 

Yes.  All patrons should enter at the same time using the tickets displayed via your Broadway in Thousand Oaks by Ticketmaster, Apple Wallet, or Google Wallet on your mobile device.  If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway in Thousand Oaks account. 

PLEASE NOTE: Recipients must accept the transfer as soon as they receive the email notification or the invitation to accept the tickets may expire. The recipient of the tickets will need to create a Broadway in Thousand Oaks account to receive the tickets (they do not need to purchase Season seats to create an account). 
 

No. Tickets retrieved on your mobile device logged into your Broadway in Thousand Oaks by Ticketmaster account will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your American Theatre Guild Account on your mobile device to be scanned for entry at the theatre. 

If you are logged into your Broadway in Thousand Oaks account on Ticketmaster and do not see your tickets, please contact us online or via phone at 805-499-2775 in advance of your performance. If you are experiencing difficulties at the time of your performance, please stop by the Box office at the venue for assistance.  

Please visit the Box Office and they will assist you. 

Accessible seating can be purchased either online or by contacting the venue Box Office at 805-449-2775 anytime Tuesday-Saturday, 10am-2pm local time. You may also contact the American Theatre Guild’s office online via e-mail or by calling 816-421-7500 anytime Monday-Friday, 10am-4pm CT.

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment.   
 

Yes, you can share this benefit with friends and family, however, the request must come from the account holder or designated person(s) on the account given permission by the account holder and notated in the Season Member's account. 

1. To buy tickets to the season add-on or additional tickets to a season show, first, log into your Broadway in Thousand Oaks by Ticketmaster account and then click ‘Buy Tickets’. 

2. Click ‘Select’ for the event you want to purchase. A seating chart of the theatre will appear. 

3. At top left, you can add (+) or subtract (-) the number of seats you want to purchase. 

4. When you highlight a section of the theater, the available seats will appear. 

5. Select the seat(s) you want by clicking on them - this will put them in your shopping cart. 

6. Hit ‘Continue’ and Proceed to Checkout. 

7. If you want additional tickets, click ‘Continue Shopping’. 

8. Confirm your contact information, make changes if needed. Click ‘Continue’. 

9. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount. 

10. Accept the Terms and Conditions and click ‘Submit Order’. 

11. You will receive an email confirmation. Please be sure to confirm your order details. 
     

1. Season Members who join the Automatic Charge Renewal Program receive priority access and additional benefits, including: 

   1. No invoice or call needed to renew your seats each year (no hassle!) 

   2. Be the FIRST to hear the new season announcement. 

   3. First access to select discounts and offers. 

   4. Each year, we'll roll our more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what's to come. 

2. *The Automatic Charge Renewal Program puts you in the automatic renewal process for all future seasons, until you call or email the venue Box office to "opt-out." 

   1. To opt into the Auto Renewal Program, simply contact the Box Office at 805-449-2775 anytime Tuesday-Saturday, 10am-2pm local time. 

Only purchase of your previous seats are available at the time of Season Renewals. Once we have finalized the details of all the returning members and the season membership buying window has closed, then you will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.  

TWO WAYS TO EXCHANGE*: 

1. Conveniently online by logging into your Broadway in Thousand Oaks by Ticketmaster account (step by step instructions under ‘How do I exchange my seats online’) 

2. By calling the venue Box Office at 805-449-2775 anytime Tuesday-Saturday, 10am-2pm local time. 

* Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all exchange transactions. Upgrade charges may apply. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies.

1. To exchange the night of a season show, log into your Broadway in Thousand Oaks by Ticketmaster account and then click ‘Manage Tickets’. 

2. Select the event and the seats you want to exchange. This will pull up a list of the performances you can exchange. 

3. Select the event you want to exchange into. 

4. A seating chart for that event will appear. Highlight your desired sections and the available seats will appear. 

5. Select the seat(s) you want by clicking on them. 

6. You will get a summary of your old seats and your new seats. Confirm this is what you want to do. 

7. Accept the Terms and Conditions and click ‘Submit’. 

8. You will receive an email confirmation. Please be sure to confirm your order details. 

EXCHANGES: Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all exchange transactions. Upgrade charges may apply. 

Although we are unable to offer refunds on shows previously seen, we may be able to help. Please contact us with any questions or call the venue Box Office at 805-449-2775 anytime Tuesday-Saturday, 10am-2pm local time. 

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway in Thousand Oaks account number, your old and new address and telephone change (if applicable) and mail it to 2100 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. We are not responsible for items not forwarded by the post office. 

Yes, it is possible to give your seats to a friend. You just need to contact the Broadway in Thousand Oaks Series by calling 805.449.2775 and provide your friend’s complete information and send that along with the payment before the renewal deadline. 

Please contact us via the venue website to inquire about your refund options.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time. 
 

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call the venue Box Office at 805-449-2775 anytime Tuesday-Saturday, 10am-2pm local time and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full.  
 

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the American Theatre Guild Standard Season Subscription Terms and Conditions posted on our website at https://www.americantheatreguild.com/terms-of-use. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. 

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Wallet for Androids) before heading to the show.

Visit Ticketmaster's Website for more information regarding your mobile/digital tickets.

No, Broadway in Thousand Oaks tickets do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your Ticketmaster account (view instructions on Ticketmaster's website)

No, the screen is too large and the scanners are unable to scan those barcodes. 
 

Please visit the Box Office and they will assist you.  
 

Accessible seating can be purchased either by contacting the venue Box Office by visiting the venue website, via email at boxoffice@toaks.org or by calling 805.449.2787. You can also contact the American Theatre Guild’s office online or by calling 816-421-7500 anytime Monday-Friday, 10am-4pm CT.

The official ticket seller for the Broadway in Thousand Oaks is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com. 

For any questions regarding an individual ticket purchase, contact us.

Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.

Accessible seating can be requested when submitting your Group Ticket Request Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section. 

Yes! Visit our Group Tickets Page to view group ticket benefits.

The official ticket seller for the American Theatre Guild is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com.

Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Group Ticket Request Form to request group tickets. 

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