FAQs

We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 816.421.7500 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater. 
 

Visit the eTix website for more information regarding your mobile/digital tickets. 

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three-bar icon. 

1. From this menu - Click MEMBER LOGIN 
   Scroll to the top of the screen and tap on the person icon on the right. 

2. From this screen – enter your email address and password. 

3. Once you are logged in, select the three-bar icon in the top left of the screen. 

4. Tap on ‘Manage Tickets’ then scroll to your desired show. 

5. Tap on your seats under ‘My Tickets’ at the bottom of the screen. 

6. Tap ‘Add to [digital wallet]’ under the QR code that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet. 

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

When your mobile tickets become available on your account, follow these steps below: 

1. From the top of this page - Click MEMBER LOGIN 

2. Scroll to the top of the screen and select the person icon on the right. 

3. From this screen – enter your email address and password. 

4. Select ‘Manage Tickets’ then select your desired show. 

5. Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.  

6. Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them. 

7. The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account. 

8. The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone 
   (*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.) 

9. Tickets you wish to transfer must be accepted no later than 48 hours prior to the scheduled performance. 

ACCEPTING TRANSFERRED TICKETS 

1. Once the season member has successfully completed the transferring process, the recipient will receive an email letting them know that tickets have been sent to them. 

2. Recipients need to click the link provided in the email to accept the transfer. They will be redirected to the American Theatre Guild’s account manager. 

3. Recipients must create an American Theatre Guild account using the email that they received their ticket transfer on with a password of their choosing, or tickets will not successfully transfer. 

4. Once the recipient creates an account, they will be able to access their transferred tickets via “Manage Tickets” and download them. 

5. To download tickets, please reference the Digital Ticketing How-To Video at the top of this page.

Yes.  All patrons should enter at the same time using the tickets displayed via your American Theatre Guild account on Ticketmaster, Apple Wallet, or Google Wallet on your mobile device.  If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your American Theatre Guild account. PLEASE NOTE: Recipients must accept the transfer as soon as they receive the email notification or the invitation to accept the tickets may expire. The recipient of the tickets will need to create a American Theatre Guild account to receive the tickets (they do not need to purchase Season seats to create an account). 
 

No, the ticket scanners are unable to scan printed mobile barcodes. 

No, the screen is too large and the scanners are unable to scan those barcodes  
 

No. If tickets were already printed, then your American Theatre Guild account on Ticketmaster will display the existing barcode via a mobile device.

No. Tickets retrieved on your mobile device logged into your American Theatre Guild account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your American Theatre Guild Account on your mobile device to be scanned for entry at the theatre. 

If you are logged into your American Theatre Guild account on Ticketmaster and do not see your tickets, please contact us or call us at 816.421.7500 in advance of your performance. If it is the day of your show, please stop by the Box office at the venue for assistance. 

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Visit the Box Office who will be happy to assist you.

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives here or by calling 816.421.7500.

The official ticket seller for all Broadway At The Buddy Holly Hall shows is https://www.buddyhollyhall.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates https://www.etix.com/ticket/. The best way to purchase tickets and learn more about each show is through BroadwayAtBuddyHollyHall.com.

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment.  

For security purposes, only the person whose name is on the account may access information or order additional tickets using their account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder or a designated person given permission to speak on behalf of the account holder previously arranged with the Patron Services Team and notated on the patron’s account. 

When choosing season seats in the Donor Circle, your season membership price includes a $30.00 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities. 

Join our Broadway Email Insider List and you will be kept up-to-date with all announcements pertaining to the Broadway At The Buddy Holly Hall Series!

Only purchase of your previous seats are available at the time of Season Renewals. Once we have finalized the details of all the returning members and the season membership buying window has closed, then you will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.  

TWO WAYS TO EXCHANGE*: 

1. Conveniently online by logging into your American Theatre Guild account (step by step instructions under ‘How do I exchange my seats online’) 

2. By calling us at 816-421-7500 anytime Monday-Friday, 10am-4pm CST. 

*Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Upgrade charges may apply. Swaps are available later in the summer. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies

To exchange the night of a season show, or to swap* into a season add-on, log into your American Theatre Guild account and then click ‘Manage Tickets’. 

1. Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. 

2. Select the event you want to exchange into. 

3. A seating chart for that event will appear. Highlight your desired sections and the available seats will appear. 

4. Select the seat(s) you want by clicking on them. 

5. You will get a summary of your old seats and your new seats. Confirm this is what you want to do. 

6. Accept the Terms and Conditions and click ‘Submit’. 

7. You will receive an email confirmation. Please be sure to confirm your order details. 

*SWAPS AND EXCHANGES: Limit one swap per season ticket. Swaps may be limited after priority swap period. Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Swaps are available later this year. We recommend you swap early, as a limited number of swaps may be permitted per show. Upgrade charges may apply. 

1. To buy tickets to the season add-on or additional tickets to a season show, first, log into your American Theatre Guild account and then click ‘Buy Tickets’. 

2. Click ‘Select’ for the event you want to purchase. A seating chart of the theatre will appear. 

3. At top left, you can add (+) or subtract (-) the number of seats you want to purchase. 

4. When you highlight a section of the theater, the available seats will appear. 

5. Select the seat(s) you want by clicking on them - this will put them in your shopping cart. 

6. Hit ‘Continue’ and Proceed to Checkout. 

7. If you want additional tickets, click ‘Continue Shopping’. 

8. Confirm your contact information, make changes if needed. Click ‘Continue’. 

9. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount. 

10. Accept the Terms and Conditions and click ‘Submit Order’. 

11. You will receive an email confirmation. Please be sure to confirm your order details.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap* out of one show in the season package and into a Season Add-On shows (if they are available). Please contact us with any questions. 

*Limit one swap per season ticket. Swaps may be limited after priority swap period. Some restrictions may apply. Touring companies may limit the number of swaps. No refunds if you swap into a less expensive performance or section. The difference in price must be paid if swapping into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap transactions. Upgrade charges may apply. Watch your email for your swap availability window. Additional ticket limits may vary by production. 

To update any and all season member account information, please contact the American Theatre Guild office by phone at 816-421-7500 anytime Monday-Friday, 10am-4pm CST or by email at patronservicesrep@americantheatreguild.org.

Yes, it is possible to give your seats to a friend. Contact the American Theatre Guild. Please note that the CURRENT ACCOUNT HOLDER must call in and approve the transfer as well as provide the recipient’s complete contact information. Complete payment or partial payment on a payment plan will be due before the renewal deadline. 

Please contact us to inquire about your refund options.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time. 

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call our office at 816-421-7500 anytime Monday-Friday, 10am-4pm CST and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. 

Visit Ticketmaster's website for more information regarding your mobile/digital tickets. 

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

No, screenshots of tickets will not be accepted. 

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

We encourage you to charge your device before you come to the theatre, but you may always go to the Box office for assistance.

Please visit the Box Office and they will assist you. 

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives here or by calling 816.421.7500.

The official ticket seller for the American Theatre Guild is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com.

For any questions regarding an individual ticket purchase, contact us.

Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section. 

Yes! Review our group ticket benefits.

The official ticket seller for the American Theatre Guild is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated Ticketmaster.com.

Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Groups Interest Form to request group tickets.  
 

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