FAQs

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Wallet for Androids) before heading to the show.  
 
Visit Etix for more information regarding your mobile/digital tickets.  

Please note that if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

No, Broadway at Buddy Holly Hall tickets do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your eTix account (eTix Customer Support page)

No, the screen is too large and the scanners are unable to scan those barcodes. 

Please contact Buddy Holly Hall Box Office at broadway@buddyhollyhall.org for assistance.

Yes.  All patrons should enter at the same time using the tickets displayed via your eTix account on Apple Wallet, or Google Wallet on your mobile device.  If members of your party are arriving separately, please visit the Box Office at the Buddy Holly Hall for assistance.  

If you do not see your tickets, please email the Box Office at broadway@buddyhollyhall.org or call 806-79-BUDDY (806-792-8339) in advance of your performance. If you are experiencing difficulties at the time of your performance, please stop by the Box office at the venue for assistance.  

No. Tickets retrieved on your mobile device logged into your eTix account will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your eTix Account on your mobile device to be scanned for entry at the theatre. 

Please visit the Box Office and they will assist you. 

Accessible seating can be purchased by contacting the Buddy Holly Hall Box Office via email us at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT.  

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment.

Yes, you can share this benefit with friends and family, however, the request must come from the account holder or designated person(s) on the account given permission by the account holder and notated in the Season Member's account. 

Additional seating can be purchased during the Season Member Presale by contacting Buddy Holly Hall Box Office via email us at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT. 

1. Season Members who join the Automatic Charge Renewal Program receive priority access and additional benefits, including: 

   1. No invoice or call needed to renew your seats each year (no hassle!) 

   2. Be the FIRST to hear the new season announcement. 

   3. First access to select discounts and offers. 

   4. Each year, we'll roll our more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what's to come. 

   5. *The Automatic Charge Renewal Program puts you in the automatic renewal process for all future seasons, until you call or email the Buddy Holly Hall to opt-out. 

2. To opt into the Auto Renewal Program, simply contact Buddy Holly Hall Box Office via email us at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT.  

Only purchase of your previous seats are available at the time of Season Renewals. Once we have finalized the details of all the returning members and the season membership buying window has closed, then you will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theater's premium areas are very high, so it is more difficult to make changes in those areas. 

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. 

1. TWO WAYS TO EXCHANGE*: 

   1. Conveniently online by logging into your eTix account  

   2. By calling us at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT. 

      1. *Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. Upgrade charges may apply. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies

To make changes to existed tickets, contact the Buddy Holly Hall Box Office via email at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT.  

*Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of exchanges. No refunds if you exchange into a less expensive performance or section. The difference in price must be paid if exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. Upgrade charges may apply. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies

Although we are unable to offer refunds on shows previously seen, we may be able to help. Please contact us via email at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT. 

To update any and all season member account information, please contact Buddy Holly Hall directly either via email at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT.  

Yes, it is possible to give your seats to a friend. Contact Buddy Holly Hall directly either via email at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT.  

Please note that the CURRENT ACCOUNT HOLDER must call in and approve the transfer as well as provide the recipient’s complete contact information. Complete payment or partial payment on a payment plan will be due before the renewal deadline. 

Please contact us via email at broadway@buddyhollyhall.org or via phone at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT. to inquire about your refund options.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time.

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call our office at 806-79-BUDDY (806-792-8339) anytime Monday-Friday, 12pm-4pm CT and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full. 

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the American Theatre Guild Standard Season Subscription Terms and Conditions posted on our website at https://www.americantheatreguild.com/terms-of-use. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. 

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Wallet for Androids) before heading to the show.  
 
Visit the eTix Website for more information regarding your mobile/digital tickets. 

No, Broadway at the Buddy Holly Hall tickets do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your eTix account (For help, visit the eTix Customer Support page) 

No, the screen is too large and the scanners are unable to scan those barcodes.

Please visit the Box Office and they will assist you.

Accessible seating can be purchased either emailing the Box Office at broadway@buddyhollyhall.org or call 806-79-BUDDY (806-792-8339) at least two weeks in advance of your desired performance date.

The official ticket seller for the Broadway at Buddy Holly Hall is eTix. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicated etix.com. 

For any questions regarding an individual ticket purchase, visit Etix website.. 

Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section. 

Yes! Review our group ticket benefits.

The official ticket seller for all Broadway At The Buddy Holly Hall shows is https://www.buddyhollyhall.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates https://www.etix.com/ticket/. The best way to purchase tickets and learn more about each show is through BroadwayAtBuddyHollyHall.com.

Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Groups Interest Form to request group tickets.  
 

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