FAQs

AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets. 
1. Get the AXS app if you haven't already 
2. Open the App and sign in to see your tickets. 
3. Show the ticket in the App at the entrance and get them scanned to enter. 
4. Enjoy the event! 

Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps in the question above to enter the venue. Visit the Pike's Peak Center's Website for more information. 

AXS Mobile ID will be available to view/display even if connectivity may be intermittent at the theater. 

Open the AXS app and select either the large circle at the bottom containing your initials or the smaller ticket icon at the bottom – your upcoming tickets will display via QR code. 

Due the nature of the ticket and it’s barcode that changes every 59 seconds, your tickets will need to presented on your AXS App. By downloading the AXS app on your mobile device, you will have access to your tickets on AXS Mobile ID at any time. 

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers. Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically. 

Here's how it works: 
1. Click the Transfer button next to the event in your AXS account. 
2. Select the tickets to transfer and enter the recipient's information. 
3. On the review page, click the Transfer button to send the tickets. 

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app. 
 

The one QR code displayed via AXS Mobile ID contains all tickets you have for the show. Just display the QR code to our guest services staff member and you will be good to go! If members of your party are arriving separately you will need to transfer their tickets to them via ticket transfer outlined within the above question.

First, try to log out and log back into the AXS app, and if the tickets still do not show please visit the Pikes Peak Center Box Office. Also, you will need to ensure you’re using the same email and password from when you purchased the tickets. 

We encourage you to charge your device before you come to the theatre, however, your credit card used for purchase can be provided at the door as we can utilize that as a valid form of entry to look up your tickets. You may also visit the Pikes Peak Center Box Office and we will assist. 

First, try to log out and log back into the AXS app by utilizing the email address you used to purchase the tickets and receive your confirmation email. If the tickets still do not show please visit the Pikes Peak Center Box Office. 

No, the ticket scanners are unable to scan printed mobile barcodes. 

No, the screen is too large and the scanners are unable to scan those barcodes.

The Box Office Staff at the Pikes Peak Center can assist you in purchasing accessible seating. Please contact ticketoffice@broadmoorworldarena.com to purchase accessible seating.  

The official ticket seller for all Broadway At Pikes Peak Center shows is AXS and PikesPeakCenter.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.axs.com. The best way to purchase tickets and learn more about each show is through BroadwayAtPikesPeakCenter.com. 

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. 

For security purposes, only the person whose name is on the account may access information or order additional tickets using their account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder or a designated person given permission to speak on behalf of the account holder previously arranged with the Patron Services Team and notated on the patron’s account. 

When choosing season seats in the Donor Circle, your season membership price includes a $30.00 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities. 

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.  
 
When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change. Requests can include, but limited to, improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc. During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Generally, this is about 2 weeks after the renewal deadline. 
 
If you are out of town or unavailable during this process, there are several options available. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request. 
 
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

Only purchase of your previous seats are available at the time of Season Renewals. Once we have finalized the details of all the returning members and the season membership buying window has closed, then you will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.  

TWO WAYS TO EXCHANGE*: 

1. Conveniently online by logging into your American Theatre Guild account (step by step instructions under ‘How do I exchange my seats online’) 

2. By calling us at 816-421-7500 anytime Monday-Friday, 10am-4pm CST. 

*Exchanges must be made no later than 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Upgrade charges may apply. Swaps are available later in the summer. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies 
 

1. To exchange the night of a season show, or to swap* into a season add-on, log into your American Theatre Guild account and then click ‘Manage Tickets’. 

2. Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. 

3. Select the event you want to exchange into. 

4. A seating chart for that event will appear. Highlight your desired sections and the available seats will appear. 

5. Select the seat(s) you want by clicking on them. 

6. You will get a summary of your old seats and your new seats. Confirm this is what you want to do. 

7. Accept the Terms and Conditions and click ‘Submit’. 

8. You will receive an email confirmation. Please be sure to confirm your order details. 

*SWAPS AND EXCHANGES: Limit one swap per season ticket. Swaps may be limited after priority swap period. Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Swaps are available later this year. We recommend you swap early, as a limited number of swaps may be permitted per show. Upgrade charges may apply.          

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap* out of one show in the season package and into a Season Add-On shows (if they are available). Please contact us with any questions. 

*Limit one swap per season ticket. Swaps may be limited after priority swap period. Some restrictions may apply. Touring companies may limit the number of swaps. No refunds if you swap into a less expensive performance or section. The difference in price must be paid if swapping into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap transactions. Upgrade charges may apply. Watch your email for your swap availability window. Additional ticket limits may vary by production. 

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway At Pikes Peak Center account number, your old and new address and telephone change (if applicable) and mail it to 190 S Cascade Ave, Colorado Springs, CO 80903. We are not responsible for items not forwarded by the post office. 

Yes, it is possible to give your seats to a friend. Contact Broadway At Pikes Peak Center by emailing ticketoffice@broadmoorworldarena.com, providing your friend’s complete information and sending that along with the payment before the renewal deadline. 

Please contact us to inquire about your refund options.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time.

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Call our office at 816-421-7500 anytime Monday-Friday, 10am-4pm CST and any of our staff will be happy to assist you. Please note that complete contact information on the parties’ involved need to be included with their payment in full.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. 

Review Pikes Peak Center's information about accessible seating or other special accommodations. For additional information, please contact the Pikes Peak Center via email at ticketoffice@broadmoorworldarena.com. 

AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets. 
1. Get the AXS app if you haven't already 
2. Open the App and sign in to see your tickets. 
3. Show the ticket in the App at the entrance and get them scanned to enter. 
4. Enjoy the event! 

No, screenshots of tickets will not be accepted. 

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

We encourage you to charge your device before you come to the theatre, but you may always go to the Box office for assistance.

Please visit the Box Office and they will assist you. 

The Box Office Staff at the Pikes Peak Center can assist you in purchasing accessible seating. Please contact ticketoffice@broadmoorworldarena.com to purchase accessible seating.  

The official ticket seller for all Broadway At Pikes Peak Center shows is AXS and PikesPeakCenter.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.axs.com. The best way to purchase tickets and learn more about each show is through BroadwayAtPikesPeakCenter.com. 

For any questions regarding an individual ticket purchase, contact us.

Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section. 

Yes! Review our group ticket benefits.

The official ticket seller for all Broadway At Pikes Peak Center shows is AXS and PikesPeakCenter.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.axs.com. The best way to purchase tickets and learn more about each show is through BroadwayAtPikesPeakCenter.com. 

Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Groups Interest Form to request group tickets. 

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