FAQs

AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets.

• Get the AXS app if you haven't already.
• Open the app and sign in to see your tickets.
• Show the ticket in the app at the entrance and get them scanned to enter.
• Enjoy the event!

Due to the nature of the ticket and its barcode that changes every 59 seconds, AXS Mobile ID tickets cannot be printed for venue entry. Your tickets will need to be presented on your AXS app. By downloading the AXS app on your mobile device, you will have access to your tickets on AXS Mobile ID at any time.

No, the screen is too large and the scanners are unable to scan those barcodes.

TRANSFERRING TICKETS

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering paper tickets in advance or meeting guests outside the gates to walk in together. There is no fee for transferring seats and unlimited transfers are allowed. Guests will need to create an AXS account to receive tickets. Guests can transfer tickets back if they can’t attend, or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account, the tickets will appear automatically.

Here's how it works:

• Click the Transfer button next to the event in your AXS account.
• Select the tickets to transfer and enter the recipient's information.
• On the review page, click the Transfer button to send the tickets.

The recipient will receive an email about the transfer and will need to create an AXS account (if they don’t already have one) to complete the transfer. Once completed, the tickets will be available to use in the AXS app.

ACCEPTING TRANSFERRED TICKETS

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you will receive an email prompting you to create an AXS account to claim the tickets.

Once I have downloaded the AXS App and created an AXS account, do I have to accept the transfer every time?
No. Once you have an account, seats transferred to you will be accepted automatically.

Can seats be transferred to someone who doesn’t have an AXS account?
Yes. They will need to create an AXS account and download the AXS app to claim and display their tickets.

Yes. All patrons should enter at the same time using the QR code displayed via AXS Mobile ID, which contains all tickets for the show. Simply display the QR code to a guest services staff member. If members of your party are arriving separately, their tickets must be transferred to them in advance.

No. Tickets retrieved on your mobile device are considered printed and will not be available for pickup at the box office. You should present the ticket displayed in your AXS app on your mobile device for entry.

First, try logging out and back into the AXS app. Make sure you are using the same email address and password used to purchase the tickets. If your tickets still do not appear, please visit the Pikes Peak Center Box Office for assistance.

First, try logging out and back into the AXS app using the email address you used to purchase the tickets and receive your confirmation email. If the tickets still do not appear, please visit the Pikes Peak Center Box Office for assistance.

Accessibility information for the Pikes Peak Center can be found on the venue website. Seating can be purchased either online, through the venue Box Office directly by emailing ticketoffice@broadmoorworldarena.com for assistance, or by contacting the American Theatre Guild’s friendly Patron Services Representatives via e-mail or by calling 816-421-7500 anytime Monday-Friday, 10am-4pm CT.

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment.

Season Members can purchase additional tickets either online via their Season Member/AXS account or by contacting the venue Box Office at 719-477-2132 anytime Monday-Friday, 9am-5pm MST.

Yes, you can share this benefit with friends and family, however, the request must come from the account holder or designated person(s) on the account given permission by the account holder and notated in the Season Member's account.

Season Members who join the Automatic Charge Renewal Program receive priority access and additional benefits, including:

• No invoice or call needed to renew your seats each year (no hassle!)
• Be the FIRST to hear the new season announcement.
• First access to select discounts and offers.
• Each year, we'll roll out more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what's to come.

*The Automatic Charge Renewal Program places you in the automatic renewal process for all future seasons until you call or email the Box Office to opt out.

To opt into the Auto Renewal Program, simply contact the Box Office by email at ticketoffice@broadmoorworldarena.com.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request; however, it is difficult to predict seating availability until the renewal campaign is complete. The more flexible you are, the better the chance we can fulfill your request. Once an upgrade request is fulfilled, it is impossible to return to your previous locations, as they are used to upgrade another patron.

When you renew your seats, you may request an upgrade for the next season or any other change. Requests may include, but are not limited to, improving your seating, changing performance times, or making a custom request such as moving to aisle seats or moving farther back. During the renewal period, every seat has the opportunity to be renewed. After the deadline passes, all seats that were not renewed become available—generally about two weeks after the renewal deadline.

If you are out of town or unavailable during this process, several options are available. You may designate a friend to authorize changes on your behalf, or you may authorize the ticketing office to select the best available seats based on your request. Our staff is very knowledgeable about seating and can recommend options if we understand your preferences.

Seating changes are made in the order payment is received to renew seats. The sooner you renew, the higher your priority on the upgrade list. Please note that seating options depend on current season members renewing. If all patrons ahead of you renew, you may not have the opportunity to move forward. Renewals in the theater’s premium areas are very high, making changes in those areas more difficult.

Season Members can exchange tickets for another performance of the same production by contacting the venue Box Office by email at ticketoffice@broadmoorworldarena.com.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Please contact the venue Box Office by email at ticketoffice@broadmoorworldarena.com to discuss potential options.

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway At Pikes Peak Center account number, your old and new address, and telephone change (if applicable), and mail it to 190 S Cascade Ave, Colorado Springs, CO 80903. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. Contact Broadway At Pikes Peak Center by emailing ticketoffice@broadmoorworldarena.com, providing your friend’s complete information and sending that along with the payment before the renewal deadline.

Please contact the venue Box Office by email at ticketoffice@broadmoorworldarena.com to inquire about cancellation options.

We are unable to hold your seats without payment in full. If accounts are not paid or partially paid on a payment plan by the renewal deadline, seats are released. If you choose to release your seats and then return in a future season, please note that your account would be considered as a new member and seated with the best available locations at that time.

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Contact Broadway At Pikes Peak Center by emailing ticketoffice@broadmoorworldarena.com, providing your friend’s complete information and sending that along with the payment before the renewal deadline.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the American Theatre Guild Standard Season Subscription Terms and Conditions posted on our website at Subscribers Terms and Conditions | American Theatre Guild. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Wallet for Androids) before heading to the show.

Visit the Pikes Peak Center website for more information regarding your mobile/digital tickets.
 

No, Broadway in Colorado Springs tickets do not have a 'Print From Home' option and screenshot tickets cannot be scanned. Please download your tickets via your AXS account (visit the AXS website FAQs for instructions).

No, the screen is too large and the scanners are unable to scan those barcodes.

Please visit the Box Office and they will assist you.

Accessibility information for the Pikes Peak Center can be found on the Pikes Peak Center website. Seating can be purchased either online, through the venue Box Office directly by emailing at ticketoffice@broadmoorworldarena.com for assistance, or by contacting the American Theatre Guild's friendly Patron Services Representatives online or by calling 816-421-7500 anytime Monday-Friday, 10am-4pm CT.

The official ticket seller for all Broadway At Pikes Peak Center shows is AXS and PikesPeakCenter.com. All other websites selling tickets are sold through third-party sellers at inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, check the address bar of your browser to confirm it indicates ticketing.axs.com. The best way to purchase tickets and learn more about each show is through BroadwayAtPikesPeakCenter.com.

If you are experiencing issues receiving your tickets, please contact the box office at TicketOffice@BroadmoorWorldArena.com. If you purchased your tickets through a fan club or another vendor, please contact that organization directly.
 

The Box Office Staff at the Pikes Peak Center can assist you in purchasing accessible seating. Please contact ticketoffice@broadmoorworldarena.com to purchase accessible seating.  

The official ticket seller for all Broadway At Pikes Peak Center shows is AXS and PikesPeakCenter.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.axs.com. The best way to purchase tickets and learn more about each show is through BroadwayAtPikesPeakCenter.com. 

For any questions regarding an individual ticket purchase -

Please contact Pikes Peak Center.

Address:

190 S. Cascade Ave.
Colorado Springs, CO 80903

Email:  

ticketoffice@broadmoorworldarena.com

Hours:

Mon - Fri: 10 a.m. to 6 p.m (MT)

Saturday: 10 a.m. to 4 p.m. (MT)

Group ticketing is available for patrons purchasing 10 or more tickets to an individual event.

Accessible seating can be requested when submitting your Group Ticket Interest Form. Please note any accommodation requests under the ADDITIONAL INFO OR REQUESTS section. 

Yes! Review our group ticket benefits on our website.

The official ticket seller for all Broadway At Pikes Peak Center shows is AXS and PikesPeakCenter.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.axs.com. The best way to purchase tickets and learn more about each show is through BroadwayAtPikesPeakCenter.com. 

Parties of 10 or more for an individual show can be purchased through our group sales representative; please fill out our Group Request Form to request group tickets. 

Review our Privacy Policy.